Telesales is a form of phone sales that brings potential customers and large revenue to businesses. So how does Telesales work effectively? Let's find out!
MỤC LỤC BÀI VIẾT
So Telesales What is it?
Telesales is a form of phone sales that helps businesses find new and potential customers to introduce their products and services, thereby bringing in revenue. This is one of the effective sales methods, one of the factors that help businesses stand out and grow strongly in today's competitive business environment.
I. The important role of Telesales
1. Promote and introduce products
With the impact of economic integration, consumers today have countless choices for the products and services they need. It also becomes more difficult for customers to recognize your company's products because of very high competition.
At this time, staff telesales is the bridge to introduce and sell products and services to customers, helping customers identify your brand and understand the prices of the products and services your company brings.
2. Stimulate demand for products
Telesales plays a huge role in reaching potential customers and stimulating their needs and desires to choose to buy your company's products and services by providing detailed product and service information, incentives for each customer and scarcity if they do not choose to buy at this time (increasing the possibility of closing the sale).
Telesales Helping customers who do not have the time or conditions to go to the store have easier access to products and services.
3. Support and answer problems and questions
Before choosing to buy your products or services, customers will raises a series of questions, questions need to be answered. Telesales This time will have the role of answering those questions, so that customers understand and trust in choosing to buy your products and services.
At the same time, with problems that arise during the process of customers using products and services telesales will receive the information and send it to the relevant departments to find the best solution to solve the problem.
4. Telesales manages and updates customer profiles for support and new product introductions
The necessary records and information of the customer will be telesales Synthesize and manage in a detailed and complete manner. This is customer data to select potential customers to maintain relationships, actively serve better, and use to make adjustments. business strategy, make business plans when necessary,
5. Telesales helps quickly grasp customer needs
Through the process of consulting, introducing and answering questions related to products and services, telesales will quickly grasp the concerns and problems that customers are facing, then quickly synthesize the advantages and disadvantages related to the products of their business. From there, the same department will marketing come up with the most suitable business strategy.
II. Note to Telesales staff
When done telesales There will be countless different situations telesales Must be flexible to be handled in the most professional way. However, there are a few points to note telesales Remember to not reduce the quality of your call:
- Prepare a comfortable, energetic, and excited state of mind when calling customers
- A script is needed telesales for your call
- Done telesales at reasonable hours, avoid meal times or after-work hours
- Stop at the right time to listen to what the customer is saying, do not rush or talk continuously
- Emphasis on key elements
- sUnderstand products and services and confidently share them with customers
III. Script sample
Scenario 1: Approach and suggest products/services
– Telesales: Excuse me, is this Mr. A's phone number?
– A: I'm A, listen
– Telesales: Hello. I'm B, calling you from company C. Currently, we have some ABC stocks that you can't ignore. Can you give me 3 minutes?
– A: I don't care, honey
– Telesales: This is a good investment opportunity that my company only offers to a limited number of customers. Can I make an appointment with you this afternoon?
– A: I'm very busy
– Telesales: I know that as a Sales Director, you must be very busy, so I called to arrange the most convenient appointment for you. So is 3pm this afternoon or 9am this Thursday morning more convenient for you?
– A: So tomorrow afternoon, please contact me before coming
– Telesales: Thank you. See you tomorrow at 3pm at my office. Wishing you a productive working day. I greet you
Results to be achieved: Closing appointments with customers
Scenario 2: Build relationships, call back next time
– Telesales: Excuse me, is this Mr. A's phone number?
– A: I'm A, listen
– Telesales: Hello. I'm B, calling you from company C. Currently, we have some ABC stocks that you can't ignore. Can you give me 3 minutes?
– A: I don't care anymore
– Telesales: This is a good investment opportunity that my company only offers to a limited number of customers. Can I make an appointment with you this afternoon?
– A: I'm very busy, okay?
– Telesales:I know that as a Sales Director, you must be very busy, so I called to arrange the most convenient appointment for you. So is 3pm this afternoon or 9am this Thursday morning more convenient for you?
– A: I'm busy
– Telesales: Yes. Then I will call you back at 1pm this afternoon when you are free. Wishing you a productive working day. I greet you
Results to be achieved: Remind company information, schedule contact again
Scenario 3: Handle complaints and handle complaints
– Telesales: Excuse me, is this Mr. A's phone number?
– A: I'm A, listen
– Telesales: Hello. I'm B, calling you from company C. Currently, we have some ABC stocks that you can't ignore. Can you give me 3 minutes?
– A: I'm not well, honey. I'm about to call you. What kind of business is that, bla bla bla…
– Telesales: (Concentrate on listening to the customer's problem) Thank you very much for your feedback and I also apologize for this incident. I have fully noted what you reported and I would like to make an appointment to call you back at 3:00 this afternoon or 9:00 a.m. on Thursday to specifically resolve this issue for you.
– A: Well, our side only makes empty promises. Before, there were a few people who made the same promise as me
– Telesales:Once again I sincerely apologize for the problem you encountered. My name is B and I hope you will give us one last chance to completely solve this problem for you. So I'll call you back this afternoon.
– A: Okay then. Thank you
– Telesales: Yes. Thank you. Hello
Results to be achieved: Receive and resolve customer problems
Scenario 4: Cosmetics selling scenario
Telesale: Sorry, is this A's number?
A: I'm the one listening.
Telesale: Hello. I'm B calling from company X. Currently we are the exclusive official distributor of C cosmetics in Vietnam. We have a special purchasing program specifically for office workers like you. Can you give me 3 minutes?
A: Right now I don't care and don't need you.
Telesale: Because C cosmetics is especially famous in the field of moisturizing, extremely suitable for women who sit in air conditioning a lot. Not sure if the moisturizing product you are using is effective?
A: I've been using this line for a long time, it suits my skin very well. I'm very afraid of change, my friend.
Telesale: So your skin is quite sensitive, right? Cosmetic C is a cosmetic medicine so it is extremely benign. You can rest assured that there will be very little irritation. However, it must be used regularly to be truly effective. Does not whiten as quickly as strong cosmetics.
A: Can you tell us more about your products? I've also heard about company C but don't have much information. This is a high-end cosmetics brand, right?
Telesale: Yes, that's right, C cosmetics belongs to the high-end segment so the quality is very good. Currently, C cosmetics are very widespread on the market, prices vary from place to place, but we are an official distributor, so you can rest assured about the quality. C has excellent moisturizing ability. Using it will make the skin smooth and slightly moist when first applied to the face but will be moist enough for a whole day. Feeling hydrated and plump like Korean makeup.
A: How do we sell C cosmetics?
Telesale: Cosmetic C with moisturizing properties is best for you. In addition, a set includes many products: toner, moisturizer, serum, eye cream, etc. If you use moisturizer but still have oil in the afternoon, it proves that your skin is still lacking moisture. Using C will no longer have this phenomenon. Especially since the product is a pharmaceutical and cosmetic product, it is extremely safe and benign. You can refer to the ingredient list of this cosmetic….
A: It's true that my face is very oily at the end of the day. Turns out I'm still dehydrated. Then I have to change my cosmetics. Should I use the whole set?
Telesale: Skin that is not moisturized enough will age quickly, so just try which product is most suitable and best for you and then use it permanently. You can buy moisturizer to try first. I'm sure you'll buy the whole set after that. Otherwise, you can buy the whole set for the best experience.
A: okay friend. I'll order a set and send it to ABC address.
Telesale: We will send it to you soon. Please give me your name and phone number.
Results to achieve: Closing orders or collecting customer information
Scenario 5: Securities consulting scenario
Telesale: Excuse me, is this Mr. A's phone number?
A: I'm A, listen
Telesale: Hello. I'm B, calling you from company C. Currently, I have some ABC stocks that I think you won't miss. Can you give me 3 minutes?
A: I don't care, honey
Telesale: This is a good investment opportunity that my company only offers to a limited number of customers. Can you give me time to talk about this opportunity with you?
A: I'm very busy.
Telesale: I know that a Human Resources Manager like you will be very busy. You've probably heard about ABC, so I want to introduce to you about buying this company's securities at my company. I hope I can arrange an appointment that is most convenient for you. This Thursday I'm going to do business with a customer near your company. I wonder if 9am or 3pm is more convenient for you?
A: I still don't find it very attractive. Because he works in the industry, he finds ABC company to be normal.
Telesale: I wonder if you have read ABC's latest financial information? My company has information that will definitely interest you. I'll bring some financial analysis for you to look over tomorrow. I wonder which time is more convenient for you, 9am or 3pm?
A: So tomorrow afternoon at 3 o'clock, please contact me before coming.
Telesale: Thank you. See you tomorrow at 3pm at my office. Wishing you a productive working day. Hello.
Results to achieve: Closing orders or collecting customer information
Above is information about Telesales and some good and popular scenarios. Hope to bring knowledge and help you in the process of organizing and operating the Telesales team at the company!
Learn more:
- Telesale script for Securities Sales people (New version 2023): https://www.chantroituonglai.com/cac-kich-ban-sale-general-khoan-ma-ban-nen-biet-trong-nam-2023.html
Author
Trần Bảo Hân
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