The role of digital transformation in businesses

Digital transformation has been one of the development trends of most businesses in the current 4.0 era. In particular, in Vietnam, many businesses have applied digital transformation to promote production and business development.

Below are the roles that digital transformation brings to businesses:

#1 Digital transformation helps connect and shorten the distance between departments in the business

With traditional businesses, departments often operate separately from each other. When handling work, there is often delay and trouble due to having to go through many doors, directly affecting business activities, reaching customers and increasing sales.

Applying technology in digital transformation will help businesses break down the “wall” between departments thanks to a multi-dimensional, multi-functional connection platform between departments. From there, digital transformation helps businesses improve all internal activities, work is carried out smoothly, and is less dependent on resources because most work has been automated and semi-automated.

#2 Promote efficiency in corporate governance

An important role of digital transformation in businesses is to promote effective corporate governance. This helps business owners be completely proactive in monitoring reports and evaluating the business's production and business activities without having to wait for employees to submit reports or go through hard copy statistics. 

Besides, all information and digitalization of business activities are presented transparently and in detail with clear numbers. And overcome the risks of hidden costs and slush funds to optimize revenue effectively.

#3 Optimize employee productivity

Digital transformation does not mean completely replacing humans. But it will help optimize employee productivity, which is something any business should do. Digital transformation applications allow businesses to optimize employee productivity to create even higher value.

In addition, the automatic system of technology conversion will support businesses in automatically handling tasks that create low value. Instead, human resources will be focused on developing and participating in higher-value jobs.

#4 Increase product quality

It cannot be denied that digital transformation helps businesses continuously create high-quality products and limit errors thanks to production lines applying modern technology.

At the same time, employees also have more time to perfect, enhance their expertise and research to improve and optimize product value and quality.

It is also easier for managers to monitor and evaluate the quality of employees' work based on actual achievements instead of “timekeeping” as before.

#5 Improve competitiveness for businesses

It can be clearly seen that, currently, any business that successfully applies digital platforms will be more effective in deployment and operation than other businesses. 

This once again confirms the role of digital transformation for businesses in the 4.0 era. At the same time, it shows that the application of digital technology not only improves the competitiveness of your business but also affects your ability to survive. 

Not to mention, digital technology transformation also helps businesses gain an advantage in creating intimate and quick interactions with customers, personalizing user experience and improving customer service quality to promote the sales process and revenue superior to traditional marketing methods.