{"id":18372,"date":"2026-07-03T13:52:39","date_gmt":"2026-07-03T06:52:39","guid":{"rendered":"https:\/\/www.chantroituonglai.com\/tu-dong-hoa-quy-trinh-ky-thuat-so-la-gi.html"},"modified":"2026-08-01T15:12:44","modified_gmt":"2026-08-01T08:12:44","slug":"what-is-digital-process-automation","status":"publish","type":"post","link":"https:\/\/www.chantroituonglai.com\/en\/what-is-digital-process-automation.html","title":{"rendered":"What is Digital Process Automation?"},"content":{"rendered":"\n

Digital process automation combines people, applications, devices and information across an organization to create a truly digital and agile organization. This is often considered the next generation or evolution of business process management (BPM). Like BPM, digital process automation focuses on improving and digitizing processes within an organization. However, it goes a bit broader, helping entire organizations build intelligent applications and digitize all your processes – creating engaging digital experiences for customers.<\/p>\n\n\n

Support Technology<\/h4>\n\n\n

The key enabling technologies that businesses use to manage process and automation efforts within the organization include basic back-end integration, collaboration tools, and cloud-based architecture. More and more powerful and real-time analytics are being deployed and used with digital process automation. Innovation with artificial intelligence (AI) and machine learning (ML) is a key element for continuous improvement, a key element for digital transformation and innovation.<\/p>\n\n\n

Digital Process Automation vs. Business Process Management<\/h4>\n\n\n

Digital process automation uses the same underlying technology, skills, and strategies as BPM. The main goal of BPM is to reduce costs and make employees more efficient by improving processes commonly found in back offices. However, the goals of digital process automation focus more on customer experience, digital transformation, and innovation.<\/p>\n\n\n

While BPM is still relevant, digital process automation allows you to establish end-to-end process automation within your organization. BPM mainly focuses on optimizing back office tasks to reduce costs. Digital process automation has a much broader scope, extending to making automation available throughout the entire company. It allows anyone in the company, not just those with technical skills, to take advantage of automation.<\/p>\n\n\n

Digital process automation is often distinguished from BPM due to three key features:<\/p>\n\n\n

    \n
  1. Low-code development is used more in BPM.<\/li>\n\n\n
  2. Consumer-grade user experience is one of DPA's key focuses.<\/li>\n\n\n
  3. Artificial Intelligence-based innovation is a key component of DPA.<\/li>\n<\/ol>\n\n\n

    Benefits of Digital Process Automation<\/h4>\n\n\n
      \n
    • Implement digital transformation<\/strong>: Optimizing business processes is key. If processes don't match that stellar experience, customers can be lost.<\/li>\n\n\n
    • Create a more sophisticated and intuitive customer experience<\/strong>: Digital process automation enables organizations to create more sophisticated and intuitive customer journeys.<\/li>\n\n\n
    • Collaborate across the organization<\/strong>: With digital process automation, developers can create easy-to-use interfaces at all customer touchpoints.<\/li>\n\n\n
    • Reduce operating costs<\/strong>: Many adopters of digital process automation continue to see cost reductions.<\/li>\n\n\n
    • Free employees from menial tasks to increase innovation<\/strong>: Digital process automation frees employees from busy work.<\/li>\n\n\n
    • Add a layer of flexibility to legacy systems: <\/strong>One of the main barriers to achieving digital transformation is the fear and pain of replacing legacy technologies. However, digital process automation platforms can wrap legacy systems with a layer of process-centric applications, empowering employees and increasing flexibility so they can improve the customer experience – all without having to give up what they already have.<\/li>\n<\/ul>\n\n\n

      Why Digital Process Automation?<\/h3>\n\n\n

      Digital process automation provides organizations with the flexibility and intelligence needed to enable a comprehensive approach to business process automation. It allows you to manage the flow of data across your business, making it easier to identify areas for improvement and make quick, flexible changes: an essential in today's digital world.<\/p>\n\n\n

      In contrast, BPM focuses on tasks while automating digital processes that affect the entire company. There are many benefits of digital process automation:<\/p>\n\n\n

        \n
      • Create a better customer experience<\/li>\n\n\n
      • Become a truly digital organization<\/li>\n\n\n
      • Transform legacy infrastructure into flexible, responsive systems<\/li>\n\n\n
      • Digital process automation also reduces costs and frees up employees to innovate instead of spending time on manual tasks. It also unites IT and business so that their goals and actions can be fully aligned, creating a more agile organization.<\/li>\n<\/ul>\n\n\n

        Automate Processes with help from Future Horizon<\/h3>\n\n\n

        FHC provides products and resources to support digital process automation. Tutorials, whitepapers, and introductory videos are also provided to help you learn and develop digital process automation applications for retail banking, event processing with inference rules, and more.<\/p>\n\n\n

        \n\n\n

        Digital process automation is an important step forward in reshaping how organizations operate and respond to the market. By combining technology, data and creativity, digital process automation opens new opportunities to improve performance, enhance customer experience and innovate in an increasingly competitive business environment.<\/em><\/p>\n\n\n

        <\/p>\n\n\n

        Related keywords:<\/strong><\/p>\n\n\n

          \n
        1. Digital Process Automation<\/li>\n\n\n
        2. Business Process Management (BPM)<\/li>\n\n\n
        3. Artificial Intelligence (AI)<\/li>\n\n\n
        4. Machine Learning (ML)<\/li>\n\n\n
        5. Digital Transformation<\/li>\n\n\n
        6. Low-code Development<\/li>\n\n\n
        7. User Experience<\/li>\n\n\n
        8. Process Optimization<\/li>\n\n\n
        9. Back-end integration<\/li>\n\n\n
        10. Cloud-based Architecture<\/li>\n\n\n
        11. Intelligent Process Automation<\/li>\n\n\n
        12. Robotic Process Automation (RPA)<\/li>\n\n\n
        13. Legacy Systems<\/li>\n\n\n
        14. Customer Experience (Customer Experience)<\/li>\n\n\n
        15. Organizational Agility<\/li>\n\n\n
        16. Operational Cost Reduction<\/li>\n\n\n
        17. Data Integration<\/li>\n\n\n
        18. Organization-wide Collaboration<\/li>\n\n\n
        19. Business Innovation<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

          Digital process automation combines people, applications, devices and information across an organization to create a truly digital and agile organization. This is often considered the next generation or evolution of business process management (BPM). Like BPM, digital process automation focuses on improving and digitizing processes within an organization. However, it goes a bit broader, helping […]<\/p>\n","protected":false},"author":1,"featured_media":13380,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","rank_math_title":"What is Digital Process Automation?","rank_math_description":"Digital process automation combines people, applications, devices and information across an organization to create a truly digital and agile organization. Th\u2026","rank_math_focus_keyword":"digital process","rank_math_canonical_url":"","rank_math_facebook_title":"What is Digital Process Automation?","rank_math_facebook_description":"Digital process automation combines people, applications, devices and information across an organization to create a truly digital and agile organization. Th\u2026","rank_math_facebook_image":"","rank_math_twitter_title":"What is Digital Process Automation?","rank_math_twitter_description":"Digital process automation combines people, applications, devices and information across an organization to create a truly digital and agile organization. Th\u2026","rank_math_twitter_image":"","rank_math_schema_Article":[],"content_factory_provenance":[],"footnotes":"","_thumbnail_id":13380},"categories":[1,2256],"tags":[2262],"class_list":{"0":"post-18372","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-chua-phan-loai","8":"category-chuyen-de-chuyen-doi-so","9":"tag-digital-transformation"},"_links":{"self":[{"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/posts\/18372","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/comments?post=18372"}],"version-history":[{"count":4,"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/posts\/18372\/revisions"}],"predecessor-version":[{"id":19184,"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/posts\/18372\/revisions\/19184"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/media\/13380"}],"wp:attachment":[{"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/media?parent=18372"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/categories?post=18372"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/tags?post=18372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}