{"id":18220,"date":"2021-01-24T19:47:56","date_gmt":"2021-01-24T12:47:56","guid":{"rendered":"https:\/\/www.chantroituonglai.com\/crm-la-gi-tat-ca-thong-tin-can-biet-ve-crm"},"modified":"2026-08-01T15:12:32","modified_gmt":"2026-08-01T08:12:32","slug":"what-is-crm-all-you-need-to-know-about-crm","status":"publish","type":"page","link":"https:\/\/www.chantroituonglai.com\/en\/what-is-crm-all-you-need-to-know-about-crm","title":{"rendered":"What is CRM? All you need to know about CRM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18220\" class=\"elementor elementor-18220\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-dce-background-overlay-color=\"#000000CC\" class=\"elementor-section elementor-top-section elementor-element elementor-element-21f73d9 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"21f73d9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:1315,&quot;url&quot;:&quot;https:\\\/\\\/www.chantroituonglai.com\\\/wp-content\\\/uploads\\\/2021\\\/01\\\/CRM.png&quot;}],&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3cc57d2\" data-id=\"3cc57d2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6c14a0 elementor-widget elementor-widget-heading\" data-id=\"a6c14a0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">WHAT IS CRM?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23f1a1c elementor-widget elementor-widget-text-editor\" data-id=\"23f1a1c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customer relationship management (CRM) is an approach that helps businesses improve existing customer relationships and acquire new customers faster. Here's a complete overview of CRM so you can get started easily and learn the benefits it can bring to your business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf4c83d elementor-widget elementor-widget-heading\" data-id=\"cf4c83d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SCROLL DOWN TO READ MORE<br>\n<span class=\"scrl-down-arrow\">\u00bb<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-058a42a elementor-hidden-tablet elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"058a42a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;],&quot;sticky_effects_offset&quot;:10,&quot;sticky_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c2651d4\" data-id=\"c2651d4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a77633 elementor-widget elementor-widget-html\" data-id=\"5a77633\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"menu-scroll text-md-center light border-bottom pt-10 pb-10\" id=\"text-1col-center\" style=\"\">\n<div class=\"container-fluid\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<ul class=\"list-unstyled list-inline padding-list mb-0\">\n<li class=\"\" style=\"\">\n<a class=\"smooth\" href=\"#benefits-2col\" target=\"_self\">History of CRM<\/a>\n<\/li>\n<li class=\"\">\n<a class=\"smooth\" href=\"#text-1col-center-2\" target=\"_self\">CRM concept<\/a>\n<\/li>\n<li class=\"\">\n<a class=\"smooth\" href=\"#desc-text\" target=\"_self\">Misunderstandings about CRM<\/a>\n<\/li>\n<li class=\"\">\n<a class=\"smooth\" href=\"#desc-text-img-9\" target=\"_self\">Benefit\u00a0<\/a>\n<\/li>\n<li class=\"\">\n<a class=\"smooth\" href=\"#desc-tabs-2\" target=\"_self\">Classification of CRM<\/a>\n<\/li>\n<li class=\"\">\n<a class=\"smooth\" href=\"#benefits-3col-2--0\" target=\"_self\">Core features<\/a>\n<\/li>\n<li class=\"\" style=\"\">\n<a class=\"smooth\" href=\"#inner-img-text\" target=\"_self\">How to deploy<\/a>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"bg-wrap\">\n<div class=\"bg\"><\/div>\n<\/div>\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d39660d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d39660d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-617292b\" data-id=\"617292b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4acb4df elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4acb4df\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9433177\" data-id=\"9433177\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d00d54 elementor-widget elementor-widget-heading\" data-id=\"8d00d54\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DEVELOPMENT HISTORY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4c9ec4 elementor-widget elementor-widget-ucaddon_blox_icon_timeline\" data-id=\"c4c9ec4\" data-element_type=\"widget\" data-widget_type=\"ucaddon_blox_icon_timeline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Icon Timeline -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.chantroituonglai.com\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.chantroituonglai.com\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='uc_ac_assets_file_blox_icon_timeline_css_1798-css' href='https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/ac_assets\/blox_icon_timeline\/blox-icon-timeline.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Icon Timeline *\/\n\n#uc_blox_icon_timeline_elementor_c4c9ec4 .ue_item\n{\n  display:flex;\n}\n\n#uc_blox_icon_timeline_elementor_c4c9ec4 .ue_item .ue_item_icon_holder\n{\n  display:flex;\n  flex-direction:column\n}\n\n#uc_blox_icon_timeline_elementor_c4c9ec4 .ue_item_icon\n{\n  display:flex;\n  align-items:center;\n  justify-content:center;\n  flex-shrink:0;\n  flex-grow:0;\n}\n\n#uc_blox_icon_timeline_elementor_c4c9ec4 .ue_item_content\n{\n  flex-grow:1;\n}\n\n.ue_item_title\n{\n  font-size:21px;\n}\n\n#uc_blox_icon_timeline_elementor_c4c9ec4 .ue_item_icon_line\n{\n  height:100%;\n  margin:0 auto;\n}\n\n#uc_blox_icon_timeline_elementor_c4c9ec4 .ue_item:last-child .ue_item_icon_line\n{\n  display:none;\n}\n\n#uc_blox_icon_timeline_elementor_c4c9ec4 .ue_item_pointer\n{\n  clip-path: polygon(100% 0, 0 50%, 100% 100%);    flex-shrink:0;\n  flex-grow:0;\n}\n\n<\/style>\n\n<div id=\"uc_blox_icon_timeline_elementor_c4c9ec4\" style=\"direction:ltr;\">\n  <div class=\"ue_item\">\n    <div class=\"ue_item_icon_holder\">\n      <div class=\"ue_item_icon\"><span>1992<\/span><\/div>            <div class=\"ue_item_icon_line\"><\/div>\n    <\/div>\n    <div class=\"ue_item_spacer\"><\/div>\n    <div class=\"ue_item_pointer\"><\/div>    <div class=\"ue_item_content\">\n      <div class=\"ue_item_title\">The term <b>\u201dSales Force Automation\u201d<\/b> appeared<\/div>      <div class=\"ue_item_text\">In 1992 and 1993, standard sales processes were first automated, promoting the efficiency of tracking leads and capturing opportunities across sales channels.<\/div>      <div class=\"ue_item_date\">1992- 1993<\/div>    <\/div>\n<\/div>\n<div class=\"ue_item\">\n    <div class=\"ue_item_icon_holder\">\n      <div class=\"ue_item_icon\"><span>1993<\/span><\/div>            <div class=\"ue_item_icon_line\"><\/div>\n    <\/div>\n    <div class=\"ue_item_spacer\"><\/div>\n    <div class=\"ue_item_pointer\"><\/div>    <div class=\"ue_item_content\">\n      <div class=\"ue_item_title\">The efforts of CRM company Siebel<\/div>      <div class=\"ue_item_text\"><img decoding=\"async\" src=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/01\/440px-Siebel_Systems_logo.svg_.png\" width=\"150\" style=\"object-fit:contain\" alt=\"\" title=\"-\">\n<br \/>\nTom Siebel's Siebel Systems is the company that has invested the most effort into integrating the marketing and sales departments, and they developed the first $5.5 billion CRM program.<\/div>      <div class=\"ue_item_date\"><\/div>    <\/div>\n<\/div>\n<div class=\"ue_item\">\n    <div class=\"ue_item_icon_holder\">\n      <div class=\"ue_item_icon\"><span>1995<\/span><\/div>            <div class=\"ue_item_icon_line\"><\/div>\n    <\/div>\n    <div class=\"ue_item_spacer\"><\/div>\n    <div class=\"ue_item_pointer\"><\/div>    <div class=\"ue_item_content\">\n      <div class=\"ue_item_title\">The standard term CRM was born<\/div>      <div class=\"ue_item_text\">This is the time when the phrase \"Customer relationship management\" was officially introduced in the world. Some sources say that Gartner invented it, while others still rely on services provided by Siebel and IBM Company.<\/div>      <div class=\"ue_item_date\"><a href=\"https:\/\/www.chantroituonglai.com\/crm-la-gi-4-dieu-co-ban-ve-quan-tri-quan-he-khach-hang.html\" target=\"_blank\">See more about the concept of CRM<\/a><\/div>    <\/div>\n<\/div>\n<div class=\"ue_item\">\n    <div class=\"ue_item_icon_holder\">\n      <div class=\"ue_item_icon\"><span>1999<\/span><\/div>            <div class=\"ue_item_icon_line\"><\/div>\n    <\/div>\n    <div class=\"ue_item_spacer\"><\/div>\n    <div class=\"ue_item_pointer\"><\/div>    <div class=\"ue_item_content\">\n      <div class=\"ue_item_title\">CRM is applied on mobile<\/div>      <div class=\"ue_item_text\">The first mobile CRM application was developed in 1999. It was called <b>Siebel Sales Handheld<\/b>. Soon after, similar applications were introduced by SAP Oracle and PeopleSoft.<\/div>      <div class=\"ue_item_date\"><\/div>    <\/div>\n<\/div>\n<div class=\"ue_item\">\n    <div class=\"ue_item_icon_holder\">\n      <div class=\"ue_item_icon\"><span>1999<\/span><\/div>            <div class=\"ue_item_icon_line\"><\/div>\n    <\/div>\n    <div class=\"ue_item_spacer\"><\/div>\n    <div class=\"ue_item_pointer\"><\/div>    <div class=\"ue_item_content\">\n      <div class=\"ue_item_title\">The emergence of Salesforce<\/div>      <div class=\"ue_item_text\"><img decoding=\"async\" src=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/01\/saleforce-icon.png?ver=2\" width=\"120\" style=\"object-fit:contain\" alt=\"\" title=\"-\">\n<br \/>\n<b>Salesforce<\/b> is the pioneer of <b>Software as a Service (SaaS) CRM<\/b>, which has revolutionized customer relationship management by moving it to the cloud and making it accessible even to small companies.<\/div>      <div class=\"ue_item_date\">February 1999<\/div>    <\/div>\n<\/div>\n<div class=\"ue_item\">\n    <div class=\"ue_item_icon_holder\">\n      <div class=\"ue_item_icon\"><span>2003<\/span><\/div>            <div class=\"ue_item_icon_line\"><\/div>\n    <\/div>\n    <div class=\"ue_item_spacer\"><\/div>\n    <div class=\"ue_item_pointer\"><\/div>    <div class=\"ue_item_content\">\n      <div class=\"ue_item_title\">MICROSOFT entered the CRM market<\/div>      <div class=\"ue_item_text\"><img decoding=\"async\" src=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/01\/Microsoft-Dynamics-CRM-logo.png\" width=\"120\" style=\"object-fit:contain\" alt=\"\" title=\"-\">\n<br \/>\nMicrosoft's entry into the CRM market was a blessing for the software, as they acquired Navision, integrating it with their own products to create today's <b>Microsoft Dynamics CRM<\/b><\/div>      <div class=\"ue_item_date\">Microsoft CRM version 1.0 was released in 2003<\/div>    <\/div>\n<\/div>\n<div class=\"ue_item\">\n    <div class=\"ue_item_icon_holder\">\n      <div class=\"ue_item_icon\"><span>2004<\/span><\/div>            <div class=\"ue_item_icon_line\"><\/div>\n    <\/div>\n    <div class=\"ue_item_spacer\"><\/div>\n    <div class=\"ue_item_pointer\"><\/div>    <div class=\"ue_item_content\">\n      <div class=\"ue_item_title\">Open Source CRM was born<\/div>      <div class=\"ue_item_text\"><img decoding=\"async\" src=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/sugar-crm-logo.png\" width=\"120\" style=\"object-fit:contain\" alt=\"\" title=\"-\">\n<br \/>\nThe first open source CRM was developed by SugarCRM - a small team working on the Salesforce project. They decided to develop and launch CRM applications for businesses themselves<\/div>      <div class=\"ue_item_date\">2004, California<\/div>    <\/div>\n<\/div>\n<div class=\"ue_item\">\n    <div class=\"ue_item_icon_holder\">\n      <div class=\"ue_item_icon\"><span>2006<\/span><\/div>            <div class=\"ue_item_icon_line\"><\/div>\n    <\/div>\n    <div class=\"ue_item_spacer\"><\/div>\n    <div class=\"ue_item_pointer\"><\/div>    <div class=\"ue_item_content\">\n      <div class=\"ue_item_title\">Cloud computing is widely accessible<\/div>      <div class=\"ue_item_text\"><img decoding=\"async\" src=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/amazon-ec2.png\" width=\"100\" style=\"object-fit:contain\" alt=\"\" title=\"-\">\n<br \/>\nThe leading role belongs to Amazon and their EC2\/S3 platforms, which enable Startups and individuals to run their own applications on rented computers.<\/div>      <div class=\"ue_item_date\">August 25, 2006<\/div>    <\/div>\n<\/div>\n<div class=\"ue_item\">\n    <div class=\"ue_item_icon_holder\">\n      <div class=\"ue_item_icon\"><span>2008<\/span><\/div>            <div class=\"ue_item_icon_line\"><\/div>\n    <\/div>\n    <div class=\"ue_item_spacer\"><\/div>\n    <div class=\"ue_item_pointer\"><\/div>    <div class=\"ue_item_content\">\n      <div class=\"ue_item_title\">Welcome Social CRM<\/div>      <div class=\"ue_item_text\">Social media has come full circle, and CRM developers have used this moment to shift the type of service from transactional to interactive. 2008 was actually the year of many advanced CRM trends.<\/div>      <div class=\"ue_item_date\"><\/div>    <\/div>\n<\/div>\n<div class=\"ue_item\">\n    <div class=\"ue_item_icon_holder\">\n      <div class=\"ue_item_icon\"><span>2009<\/span><\/div>            <div class=\"ue_item_icon_line\"><\/div>\n    <\/div>\n    <div class=\"ue_item_spacer\"><\/div>\n    <div class=\"ue_item_pointer\"><\/div>    <div class=\"ue_item_content\">\n      <div class=\"ue_item_title\">Growth<\/div>      <div class=\"ue_item_text\"><img decoding=\"async\" src=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/nutshell.png\" width=\"120\" style=\"object-fit:contain\" alt=\"\" title=\"-\">\n<br \/>\nThe year that today's most popular CRMs were founded, including Nutshell and Base. This is the year of the Gartner Customer Relationship Management Summit, where the future of CRM takes full shape.<\/div>      <div class=\"ue_item_date\"><\/div>    <\/div>\n<\/div>\n<div class=\"ue_item\">\n    <div class=\"ue_item_icon_holder\">\n      <div class=\"ue_item_icon\"><span>2013<\/span><\/div>            <div class=\"ue_item_icon_line\"><\/div>\n    <\/div>\n    <div class=\"ue_item_spacer\"><\/div>\n    <div class=\"ue_item_pointer\"><\/div>    <div class=\"ue_item_content\">\n      <div class=\"ue_item_title\">Strong support for business process interaction<\/div>      <div class=\"ue_item_text\"><b>CRM<\/b> and similar customer-facing applications have been enriched with business intelligence and analytics features to make data-driven decisions<\/div>      <div class=\"ue_item_date\"><\/div>    <\/div>\n<\/div>\n<div class=\"ue_item\">\n    <div class=\"ue_item_icon_holder\">\n      <div class=\"ue_item_icon\"><span>2014<\/span><\/div>            <div class=\"ue_item_icon_line\"><\/div>\n    <\/div>\n    <div class=\"ue_item_spacer\"><\/div>\n    <div class=\"ue_item_pointer\"><\/div>    <div class=\"ue_item_content\">\n      <div class=\"ue_item_title\">Strong connection with call center (Call - Center)<\/div>      <div class=\"ue_item_text\"><img decoding=\"async\" src=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/3c.jpg\" width=\"80%\" style=\"object-fit:contain; display:block; padding-bottom: 5px\" alt=\"\" title=\"-\">\n\nCall center is a smart feature added in CRM system. This alleviates the difficulties sales and marketing departments face when needing to manage customer communications.<\/div>      <div class=\"ue_item_date\"><\/div>    <\/div>\n<\/div>\n<div class=\"ue_item\">\n    <div class=\"ue_item_icon_holder\">\n      <div class=\"ue_item_icon\"><span>2016<\/span><\/div>            <div class=\"ue_item_icon_line\"><\/div>\n    <\/div>\n    <div class=\"ue_item_spacer\"><\/div>\n    <div class=\"ue_item_pointer\"><\/div>    <div class=\"ue_item_content\">\n      <div class=\"ue_item_title\">CRM has become the core system of every business<\/div>      <div class=\"ue_item_text\">CRMs become the heart of businesses, making them competitive systems that navigate change in all industries. Instead of one traditional CRM software suitable for all businesses, it is now divided into industry-specific CRM applications.<\/div>      <div class=\"ue_item_date\"><\/div>    <\/div>\n<\/div>\n<div class=\"ue_item\">\n    <div class=\"ue_item_icon_holder\">\n      <div class=\"ue_item_icon\"><span>2019<\/span><\/div>            <div class=\"ue_item_icon_line\"><\/div>\n    <\/div>\n    <div class=\"ue_item_spacer\"><\/div>\n    <div class=\"ue_item_pointer\"><\/div>    <div class=\"ue_item_content\">\n      <div class=\"ue_item_title\">CRM in the future<\/div>      <div class=\"ue_item_text\">The perfection of \u201cCustomer Service\u201d is increasingly enhanced, allowing interaction with the entire business and seamless transition between communication channels. Exclusive Cloud-CRM where more than 80% of customer management applications will operate as SaaS. Improve company collaboration, where teams and colleagues support each other to provide the best possible customer service<\/div>      <div class=\"ue_item_date\"><\/div>    <\/div>\n<\/div>\n<div class=\"ue_item\">\n    <div class=\"ue_item_icon_holder\">\n      <div class=\"ue_item_icon\"><span>2020<\/span><\/div>            <div class=\"ue_item_icon_line\"><\/div>\n    <\/div>\n    <div class=\"ue_item_spacer\"><\/div>\n    <div class=\"ue_item_pointer\"><\/div>    <div class=\"ue_item_content\">\n      <div class=\"ue_item_title\">Industrial Revolution 4.0 and the change in corporate governance<\/div>      <div class=\"ue_item_text\">Industry 4.0 takes digital technology from recent decades to a whole new level with the help of connectivity through the Internet of Things, real-time data access and the introduction of cyber-physical systems. Industry 4.0 offers a more comprehensive, interconnected and comprehensive approach to manufacturing. It connects the physical with the digital and enables better collaboration and access across departments, partners, suppliers, products and people. Industry 4.0 empowers business owners to better control and understand every aspect of their operations and allows them to leverage instant data to increase productivity, improve processes and accelerate growth.<\/div>      <div class=\"ue_item_date\">2020-present<\/div>    <\/div>\n<\/div>\n\n<\/div>\n<!-- end Icon Timeline -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40e104e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40e104e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3e50645\" data-id=\"3e50645\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-00d9d74 elementor-widget elementor-widget-heading\" data-id=\"00d9d74\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SO WHAT IS CRM?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73d04e8 elementor-widget elementor-widget-text-editor\" data-id=\"73d04e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CRM stands for\u00a0<em>Customer Relationship Management<\/em>\u00a0or Customer Relationship Management. Understood in 3 meanings:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d807b9 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"4d807b9\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:3017,&quot;url&quot;:&quot;https:\\\/\\\/www.chantroituonglai.com\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/bg.png&quot;}],&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-150ca62\" data-id=\"150ca62\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ff0f6d4 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"ff0f6d4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-6bdeb30\" data-id=\"6bdeb30\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12556ab dce_masking-none elementor-widget elementor-widget-image\" data-id=\"12556ab\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1785\" height=\"1038\" src=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img1.png\" class=\"attachment-full size-full wp-image-3002\" alt=\"CRM l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng ph\u1ea7n m\u1ec1m\" srcset=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img1.png 1785w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img1-300x174.png 300w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img1-1024x595.png 1024w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img1-768x447.png 768w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img1-1536x893.png 1536w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img1-450x262.png 450w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img1-780x454.png 780w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img1-1600x930.png 1600w\" sizes=\"(max-width: 1785px) 100vw, 1785px\" title=\"-\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b47fb18 elementor-widget elementor-widget-heading\" data-id=\"b47fb18\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CRM is a software system<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0140597 elementor-widget elementor-widget-text-editor\" data-id=\"0140597\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This is a technology product that allows users to store, report and analyze data and interact with customers. CRM in this sense is also known as CRM system (Crm System) or CRM solution (Crm Solution)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1dd4504\" data-id=\"1dd4504\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75cea17 dce_masking-none elementor-widget elementor-widget-image\" data-id=\"75cea17\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2048\" height=\"1152\" src=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img2.png\" class=\"attachment-full size-full wp-image-3012\" alt=\"CRM l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c\" srcset=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img2.png 2048w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img2-300x169.png 300w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img2-1024x576.png 1024w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img2-768x432.png 768w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img2-1536x864.png 1536w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img2-450x253.png 450w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img2-780x439.png 780w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img2-1600x900.png 1600w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" title=\"-\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7288f3 elementor-widget elementor-widget-heading\" data-id=\"f7288f3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CRM is a strategy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2216914 elementor-widget elementor-widget-text-editor\" data-id=\"2216914\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThis is a business philosophy across the enterprise on how to manage relationships and interactions with customers\/prospects.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4cc297e\" data-id=\"4cc297e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e59ed06 dce_masking-none elementor-widget elementor-widget-image\" data-id=\"e59ed06\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1786\" height=\"1023\" src=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img3.png\" class=\"attachment-full size-full wp-image-3013\" alt=\"CRM l\u00e0 h\u1ec7 th\u1ed1ng c\u00e1c quy tr\u00ecnh\" srcset=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img3.png 1786w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img3-300x172.png 300w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img3-1024x587.png 1024w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img3-768x440.png 768w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img3-1536x880.png 1536w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img3-450x258.png 450w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img3-780x447.png 780w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/img3-1600x916.png 1600w\" sizes=\"(max-width: 1786px) 100vw, 1786px\" title=\"-\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1366397 elementor-widget elementor-widget-heading\" data-id=\"1366397\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CRM is a system of processes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-189321d elementor-widget elementor-widget-text-editor\" data-id=\"189321d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThese processes are applied to help businesses manage, nurture and develop the deepest and most beneficial customer relationships.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fae298d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fae298d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1d14d8e\" data-id=\"1d14d8e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7475ab2 elementor-widget elementor-widget-heading\" data-id=\"7475ab2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5 MISUNDERSTANDINGS ABOUT CRM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-292c8a9 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"292c8a9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d3c375d\" data-id=\"d3c375d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div 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28.048C31.5003 28.048 31.3403 27.976 31.1963 27.832C31.0683 27.672 31.0043 27.432 31.0043 27.112L30.9323 21.016C30.9323 19 30.9563 17.104 31.0043 15.328C30.4603 15.808 29.9323 16.36 29.4203 16.984C28.9083 17.608 28.5563 18.024 28.3643 18.232C28.1883 18.44 27.9483 18.648 27.6443 18.856C27.3563 19.048 27.0843 19.144 26.8283 19.144C26.5723 19.144 26.3643 19.056 26.2043 18.88C26.0603 18.704 25.9883 18.488 25.9883 18.232C25.9883 17.976 26.1723 17.632 26.5403 17.2C26.9243 16.752 28.3163 15.256 30.7163 12.712C31.0843 12.376 31.5483 12.208 32.1083 12.208C32.3803 12.208 32.6043 12.288 32.7803 12.448C32.9563 12.608 33.0443 12.792 33.0443 13L32.8763 19.456L32.9483 26.872Z\" fill=\"white\"><\/path>\n<\/svg>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-078d1ff\" data-id=\"078d1ff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7935bd4 elementor-widget elementor-widget-heading\" data-id=\"7935bd4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">I. CRM is only relevant to the <b>marketing department<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b672ede elementor-widget elementor-widget-text-editor\" data-id=\"b672ede\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Many people think that CRM systems simply provide data for marketing. Accordingly, companies collect data from a number of sources inside and outside the business. These data are verified, cleaned and stored on computers then they are used for marketing purposes such as market segmentation, customer targeting.<\/p>\n<p><b>\ud83d\udc49\u00a0\u00a0<\/b><strong>However, in reality CRM has a much broader range of applications.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cf50dd9 elementor-section-content-middle elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf50dd9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f56417e\" data-id=\"f56417e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2a2f9a7 elementor-widget elementor-widget-heading\" data-id=\"2a2f9a7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">II. CRM is a <b>marketing process<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74e9635 elementor-widget elementor-widget-text-editor\" data-id=\"74e9635\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>According to this understanding, CRM software is often used for activities such as: Classifying, attracting, retaining and developing customers (cross-sales and up-sales).<\/p><p><b>\ud83d\udc49\u00a0 The reality is that customer data is not only used to connect internal departments but is also shared across the business even to external suppliers and partners.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e777ac2\" data-id=\"e777ac2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e08b379 elementor-widget elementor-widget-html\" data-id=\"e08b379\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<svg class=\"mb-10 icon\" enable-background=\"new 0 0 64 64\" fill=\"none\" height=\"150\" viewbox=\"0 0 52 64\" width=\"150\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M18.305 50.4965C17.6326 51.2436 16.5493 50.9448 15.8022 51.1315C14.7563 51.3557 13.5982 51.7292 12.5896 52.2896C12.0667 52.5511 10.1242 53.4476 10.0121 54.4188C9.82534 55.8383 11.9546 56.0998 12.4776 56.1745C11.7305 56.4734 7.95756 57.5193 8.40583 59.6112C8.66732 60.8813 10.6472 61.0681 11.2822 61.2175C13.0006 61.5911 14.7189 61.6284 16.4373 61.7032C19.3136 61.8152 22.0406 62.5623 24.8796 63.1974C27.3451 63.7577 30.4082 64.2807 32.6122 61.9646C34.6294 59.8354 36.7213 60.6946 39.0747 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22.0689C37.842 22.0689 37.954 22.0315 38.0287 22.0315V21.9941C37.954 22.0315 37.842 22.0315 37.7672 22.0689C37.7299 22.0689 37.7672 22.0689 37.7672 22.0689Z\" fill=\"#F5FAF0\"><\/path>\n<path d=\"M14.3309 20.416C14.3309 18.272 14.7149 16.384 15.4829 14.752C15.8669 13.92 16.3869 13.264 17.0429 12.784C17.6989 12.304 18.4509 12.064 19.2989 12.064C20.5469 12.064 21.5629 12.88 22.3469 14.512C23.1469 16.128 23.5469 18.056 23.5469 20.296C23.5469 22.52 23.1789 24.368 22.4429 25.84C21.7069 27.296 20.6669 28.024 19.3229 28.024C15.9949 28.024 14.3309 25.488 14.3309 20.416ZM19.0829 25.816C19.6589 25.816 20.1389 25.52 20.5229 24.928C20.9229 24.32 21.1949 23.648 21.3389 22.912C21.4829 22.16 21.5549 21.192 21.5549 20.008C21.5549 18.808 21.3949 17.536 21.0749 16.192C20.9149 15.456 20.6669 14.872 20.3309 14.44C20.0109 13.992 19.6189 13.768 19.1549 13.768C18.5309 13.768 17.9949 14.144 17.5469 14.896C16.7469 16.256 16.3469 18.064 16.3469 20.32C16.3469 21.792 16.6189 23.08 17.1629 24.184C17.7229 25.272 18.3629 25.816 19.0829 25.816ZM29.5767 13.984C28.6327 13.984 27.7527 14.392 26.9367 15.208C26.7127 15.368 26.5127 15.448 26.3367 15.448C26.1607 15.448 26.0087 15.432 25.8807 15.4C25.5127 15.288 25.3287 15.032 25.3287 14.632C25.3287 13.976 25.7447 13.4 26.5767 12.904C27.4087 12.408 28.3927 12.16 29.5287 12.16C30.6647 12.16 31.6087 12.464 32.3607 13.072C33.1287 13.664 33.5127 14.44 33.5127 15.4C33.5127 16.36 33.4007 17.16 33.1767 17.8C32.9687 18.44 32.5047 18.968 31.7847 19.384C33.4807 20.024 34.3287 21.176 34.3287 22.84C34.3287 24.248 33.9047 25.464 33.0567 26.488C32.2087 27.496 31.1687 28 29.9367 28C28.7207 28 27.6487 27.712 26.7207 27.136C25.7927 26.544 25.3287 25.88 25.3287 25.144C25.3287 25 25.4087 24.832 25.5687 24.64C25.7287 24.448 25.9607 24.352 26.2647 24.352C26.5687 24.352 26.8967 24.496 27.2487 24.784C27.6007 25.056 28.0007 25.336 28.4487 25.624C28.8967 25.896 29.4007 26.032 29.9607 26.032C31.5607 26.032 32.3607 25.032 32.3607 23.032C32.3607 22.264 32.0807 21.648 31.5207 21.184C30.9767 20.704 30.2007 20.456 29.1927 20.44C28.9847 20.424 28.8247 20.408 28.7127 20.392C28.6167 20.376 28.4807 20.304 28.3047 20.176C28.1447 20.048 28.0647 19.848 28.0647 19.576C28.0647 19 28.3847 18.688 29.0247 18.64C29.6647 18.592 30.2327 18.304 30.7287 17.776C31.2407 17.248 31.4967 16.584 31.4967 15.784C31.4967 15.336 31.3047 14.928 30.9207 14.56C30.5367 14.176 30.0887 13.984 29.5767 13.984Z\" fill=\"white\"><\/path>\n<\/svg>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d80b561\" data-id=\"d80b561\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22f961d elementor-widget elementor-widget-heading\" data-id=\"22f961d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">III. CRM is just an <b>information technology<\/b> issue<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed9b7e2 elementor-widget elementor-widget-text-editor\" data-id=\"ed9b7e2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This is the most serious misunderstanding. One thing is certain: information technology is an essential element of CRM, as every company needs technology to store and analyze business data.<\/p><p>But information technology cannot replace faulty processes and incompetent personnel. CRM implementation projects fail from the start because they think CRM is just a technology initiative instead of a comprehensive business strategy.<\/p><p><span style=\"font-family: Roboto, sans-serif; font-size: 15px; font-style: normal; font-weight: bold;\">\ud83d\udc49\u00a0<\/span><b>Successful CRM implementation involves everyone experiencing and implementing those processes and delivering value to customers. products, companies.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c4c3ef6 elementor-section-content-middle elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c4c3ef6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7993599\" data-id=\"7993599\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e2e45d elementor-widget elementor-widget-heading\" data-id=\"7e2e45d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IV. CRM is only for <b>big companies<\/b>?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8811e71 elementor-widget elementor-widget-text-editor\" data-id=\"8811e71\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Small companies think they don't need CRM, which is completely wrong. Because if there are customers, there must be a CRM. Where do you store customer information? How do you classify data? How do you automate customer care if you don't use CRM?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6ea33b elementor-blockquote--skin-border elementor-blockquote--button-view-icon-text elementor-blockquote--button-skin-classic elementor-blockquote--button-color-official elementor-widget elementor-widget-blockquote\" data-id=\"e6ea33b\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"In this 4.0 era, any business or store that doesn't have a CRM (whether manual or modern), will only lose the opportunity to develop after a while and trade off the business activities that have been built for so long.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">TRAN HAI NAM - CEO Future Horizon Co., Ltd<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/twitter.com\/intent\/tweet?text=%22In+this+4.0+era%2C+any+business+or+store+that+doesn%27t+have+a+CRM+%28whether+manual+or+modern%29%2C+will+only+lose+the+opportunity+to+develop+after+a+while+and+trade+off+the+business+activities+that+have+been+built+for+so+long.%22+%E2%80%94+TRAN+HAI+NAM+-+CEO+Future+Horizon+Co.%2C+Ltd&url=https%3A%2F%2Fwww.chantroituonglai.com%2Fen%2Fen%2Fwp-json%2Fwp%2Fv2%2Fpages%2F18220\" class=\"elementor-blockquote__tweet-button\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-twitter\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-blockquote__tweet-label\">Tweet<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5ab2064\" data-id=\"5ab2064\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e96518e elementor-widget elementor-widget-html\" data-id=\"e96518e\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<svg class=\"mb-10 icon\" enable-background=\"new 0 0 64 64\" fill=\"none\" height=\"150\" viewbox=\"0 0 52 64\" width=\"150\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M18.305 50.4965C17.6326 51.2436 16.5493 50.9448 15.8022 51.1315C14.7563 51.3557 13.5982 51.7292 12.5896 52.2896C12.0667 52.5511 10.1242 53.4476 10.0121 54.4188C9.82534 55.8383 11.9546 56.0998 12.4776 56.1745C11.7305 56.4734 7.95756 57.5193 8.40583 59.6112C8.66732 60.8813 10.6472 61.0681 11.2822 61.2175C13.0006 61.5911 14.7189 61.6284 16.4373 61.7032C19.3136 61.8152 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elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8174840 elementor-widget elementor-widget-html\" data-id=\"8174840\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<svg class=\"mb-10 icon\" enable-background=\"new 0 0 64 64\" fill=\"none\" height=\"150\" viewbox=\"0 0 52 64\" width=\"150\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M18.305 50.4965C17.6326 51.2436 16.5493 50.9448 15.8022 51.1315C14.7563 51.3557 13.5982 51.7292 12.5896 52.2896C12.0667 52.5511 10.1242 53.4476 10.0121 54.4188C9.82534 55.8383 11.9546 56.0998 12.4776 56.1745C11.7305 56.4734 7.95756 57.5193 8.40583 59.6112C8.66732 60.8813 10.6472 61.0681 11.2822 61.2175C13.0006 61.5911 14.7189 61.6284 16.4373 61.7032C19.3136 61.8152 22.0406 62.5623 24.8796 63.1974C27.3451 63.7577 30.4082 64.2807 32.6122 61.9646C34.6294 59.8354 36.7213 60.6946 39.0747 60.9934C40.4195 61.1802 46.9941 62.9732 47.3303 59.3871C47.405 58.5653 46.8447 57.8182 47.0314 56.9964C47.2929 55.9504 48.451 55.7263 49.0113 55.4274C50.6923 54.5682 52.9336 52.8499 50.8417 50.0482C48.6004 47.0598 45.3504 47.4707 42.6609 47.8069C39.4856 48.2178 36.3851 48.1057 33.2099 47.5828L18.305 50.4965Z\" fill=\"#CFEAFA\"><\/path>\n<path d=\"M31.4915 55.801C30.8191 55.9131 30.1841 55.6516 30.1094 55.1659L22.1526 9.89104C22.0779 9.40541 22.5635 8.95715 23.2359 8.80773C23.9083 8.69566 24.5434 8.95715 24.6181 9.44277L32.5748 54.7177C32.6495 55.2033 32.1639 55.6889 31.4915 55.801Z\" fill=\"#1C75BC\"><\/path>\n<path d=\"M47.5917 6.90265C46.5458 4.69868 44.9769 2.53206 42.6608 1.44875C39.3735 -0.0454747 34.6667 0.514858 31.118 0.738991C26.6353 1.03784 22.2273 1.67288 17.782 2.30792C16.101 2.53206 14.1959 2.75619 12.3281 3.12975C9.4891 3.69008 6.72479 4.62397 4.81966 6.5291C2.42891 8.62101 1.15882 12.9543 1.19617 16.5777C1.23353 18.9311 1.60709 21.2472 1.94329 23.5632C2.46626 27.0746 2.65304 30.6608 4.48346 33.7986C7.84546 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38.767 34.069 37.6836 40.6063 35.5544C42.5488 34.9193 44.7901 34.1722 46.2843 32.7154C48.0774 31.0344 48.4883 27.8965 48.8618 25.6552C48.8992 25.3937 48.9366 25.1322 48.9739 24.8707C49.7957 18.7444 48.9739 11.983 46.359 6.45441ZM43.9683 31.2585C42.0258 32.678 39.2241 33.3504 36.9454 33.9481C33.5087 34.8446 29.9973 35.4797 26.4859 35.9279C22.0032 36.5256 17.2964 36.9365 12.8137 36.3015C10.423 35.9653 8.03224 34.882 6.42595 33.201C4.63289 31.3332 4.10991 28.6062 3.66164 26.1781C2.57833 20.2013 0.486423 11.8336 5.0438 7.23888C6.46331 6.64119 7.88282 6.15557 9.30233 5.78201C12.3655 4.92284 15.466 4.47457 18.7533 4.0263C23.5721 3.39126 28.4284 2.75621 33.3219 2.64415C36.7213 2.56944 40.158 2.3453 42.4367 4.99755C44.4539 7.35095 45.3504 10.6382 45.9481 13.5893C46.6579 17.0634 46.7699 20.6869 46.3964 24.2356C46.3217 24.9454 46.2096 25.8793 46.0602 26.7758C45.724 28.5689 45.1636 30.362 43.9683 31.2585Z\" fill=\"#27AAE1\"><\/path>\n<path d=\"M37.7672 22.0689C37.842 22.0689 37.954 22.0315 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13.736 26.2534 13.24C26.3334 12.728 26.4694 12.432 26.6614 12.352C26.9974 12.208 27.9974 12.136 29.6614 12.136C31.3414 12.136 32.6854 12.296 33.6934 12.616C34.0134 12.808 34.1734 13.088 34.1734 13.456C34.1734 13.808 34.0694 14.096 33.8614 14.32C33.6694 14.544 33.4614 14.632 33.2374 14.584C31.9094 14.296 30.5734 14.152 29.2294 14.152C28.8134 14.152 28.3974 14.168 27.9814 14.2C27.9814 14.824 28.0054 15.976 28.0534 17.656Z\" fill=\"white\"><\/path>\n<\/svg>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e117fc8\" data-id=\"e117fc8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-516b392 elementor-widget elementor-widget-heading\" data-id=\"516b392\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">V. CRM software is very expensive<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1442894 elementor-widget elementor-widget-text-editor\" data-id=\"1442894\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Many CEOs, when they hear about investing in a CRM system, hesitate, thinking it will be very costly.\u00a0<\/p><p><b><span style=\"font-family: Roboto, sans-serif; font-size: 15px; font-style: normal;\">\ud83d\udc49\u00a0\u00a0<\/span>Thanks to the miraculous development of cloud computing technology, you can now completely own a complete CRM system with an investment cost much lower than the efficiency it brings.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-dce-background-color=\"#EDF7FF\" class=\"elementor-section elementor-top-section elementor-element elementor-element-1480ce3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1480ce3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6b6cfe3\" data-id=\"6b6cfe3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3992488 elementor-widget elementor-widget-heading\" data-id=\"3992488\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6 BENEFITS WHEN APPLYING CRM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-dce-background-color=\"#E7F3FF\" class=\"elementor-section elementor-top-section elementor-element elementor-element-a64a571 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a64a571\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-54d0008\" data-id=\"54d0008\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8b3c4a elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b8b3c4a\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Helps increase sales<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Shorten sales time<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Retain customers<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Motivate individuals to work more effectively<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Increase team productivity<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Accurate sales forecast<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6ff2bf7 elementor-hidden-phone\" data-id=\"6ff2bf7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d4b12a dce_masking-none elementor-widget elementor-widget-image\" data-id=\"8d4b12a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"538\" height=\"464\" src=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/bg-4-.png\" class=\"attachment-large size-large wp-image-3093\" alt=\"\" srcset=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/bg-4-.png 538w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/bg-4--300x259.png 300w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2021\/03\/bg-4--450x388.png 450w\" sizes=\"(max-width: 538px) 100vw, 538px\" title=\"-\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-dce-background-color=\"#ffffff\" class=\"elementor-section elementor-top-section elementor-element elementor-element-1b21f762 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b21f762\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div data-dce-background-color=\"#ffffff\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2e27a44f\" data-id=\"2e27a44f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-67c50eec elementor-widget elementor-widget-heading\" data-id=\"67c50eec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">NEED SUPPORT IN IMPLEMENTING CRM AT YOUR BUSINESS?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aa6a05 elementor-widget elementor-widget-text-editor\" data-id=\"2aa6a05\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In reality, choosing the best and most suitable CRM software are two completely different categories. Many businesses spend a lot of money to buy the best solutions in the world but they are not suitable for the size of the company. The secret to choosing CRM software: &#8220;It's not the most expensive or world-famous, it's choosing the right software.&#8221;<\/p><p>FUTURE HORIZON with more than 5 years of experience building and deploying in domestic businesses, we clearly understand the importance, role, as well as necessary-and-sufficient operations to ensure a successful CRM implementation process at the business.<\/p><p>Please fill out the form below to receive immediate support and advice from the team. team of experts at Future Horizon.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ac9d670 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"4ac9d670\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;dce_confirm_dialog_enabled&quot;:&quot;no&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;,&quot;label_icon_size&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;field_icon_size&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"18220\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"4ac9d670\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-last_name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-last_name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLast name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[last_name]\" id=\"form-field-last_name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Last name\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-first_name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-first_name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[first_name]\" id=\"form-field-first_name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Middle Name & First Name\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail address\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email to receive instructions when implementing the CRM system\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-phonenumber elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-phonenumber\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[phonenumber]\" id=\"form-field-phonenumber\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"We will contact you via this phone number\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_fff4c31 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fff4c31\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_fff4c31]\" id=\"form-field-field_fff4c31\" rows=\"4\" placeholder=\"Please leave and describe more about your wishes so that we can better understand and provide advice that best suits your company.\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-align-icon-left elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-caret-square-right\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SENT TO FUTURE HORIZON<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-dce-background-color=\"#FFFFFF\" class=\"elementor-section elementor-top-section elementor-element elementor-element-31eefcb elementor-section-content-middle elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"31eefcb\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-89be636\" data-id=\"89be636\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f6bf72 dce_masking-none elementor-widget elementor-widget-image\" data-id=\"2f6bf72\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2020\/11\/Logo-v2-Trans-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-89\" alt=\"\" srcset=\"https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2020\/11\/Logo-v2-Trans-150x150.png 150w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2020\/11\/Logo-v2-Trans-300x300.png 300w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2020\/11\/Logo-v2-Trans-110x110.png 110w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2020\/11\/Logo-v2-Trans-450x450.png 450w, https:\/\/www.chantroituonglai.com\/wp-content\/uploads\/2020\/11\/Logo-v2-Trans.png 720w\" sizes=\"(max-width: 150px) 100vw, 150px\" title=\"-\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dd507f elementor-widget elementor-widget-heading\" data-id=\"5dd507f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We will create history together<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df58795 elementor-widget elementor-widget-heading\" data-id=\"df58795\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get started today<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>WHAT IS CRM? Customer relationship management (CRM) is an approach that helps businesses improve existing customer relationships and acquire new customers faster. Here&#8217;s a complete overview of CRM so you can get started easily and learn the benefits it can bring to your business. SCROLL DOWN TO READ MORE \u00bb History of CRM CRM concept [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3313,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","footnotes":"","_thumbnail_id":3313},"class_list":["post-18220","page","type-page","status-publish","has-post-thumbnail"],"_links":{"self":[{"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/pages\/18220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/comments?post=18220"}],"version-history":[{"count":4,"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/pages\/18220\/revisions"}],"predecessor-version":[{"id":19346,"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/pages\/18220\/revisions\/19346"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/media\/3313"}],"wp:attachment":[{"href":"https:\/\/www.chantroituonglai.com\/en\/wp-json\/wp\/v2\/media?parent=18220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}